VoIP

ITS provides phone services through VoIP (Voice Over Internet Protocol) to all agencies wishing to take advantage of this service. VoIP allows you to make phone calls over your internet connection instead of the traditional analog phone line. Services include a desk phone and software which allow you to make calls through your work computer.

Click the video below to learn more about using your VoIP phone.

Self-Service Web Resources:

• Self Care Portal – login to manage additional features like Conference Now
• Personal Communications Assistant – provides access to voicemail related tools (Messaging Assistant, Web Index, Personal Call Transfer Rules)
• ITS “How To” Resources – training resources for working virtually
• Cisco IP Phone 8800 Quick Start Guide – a guide quickly explaining how to use the features on your phone
• Cisco IP Phone 8800 User Guide – an in-depth guide for using your phone
• All About Cisco Jabber – how to use the Jabber instant messaging application
• All About Cisco Webex – how to use the Webex videoconferencing application
• Instruction to sign into the Directory and Add New Contact
• Speed Dials – how to set up and use speed dials and other fast dialing